If you don’t care for your staff..
Something that I mentioned on Twitter a few days ago, gained a lot of popularity. So I am sharing it with you, today..
If you don’t care for your staff, they will not care for your customers. Many airlines need to learn this.
A small grocer would know how his workers have done their part during the day when he puts his shutters down end of the day. Thus making the only reason why he will open his shop the next day or why he is going to fire one of his workers.
We in service industry in a large scale has the same role to play, however unfortunately most South Asian companies top management either through ignorance or lenience fail to do both. Ultimately they all end up carrying the burden, in a true third world style..